[00:00:00] Speaker A: We didn't leave Castaway early. Everybody got back on the ship, but then they said, we're going to go full speed ahead. And. And I didn't realize that that really means full speed ahead. So they. The captain announced it to the ship. We were. Nico and I were back in the room at that point, packing, but the captain announced it to the whole ship. We have a sick passenger on board. We are going to Nassau much faster than we normally.
[00:00:36] Speaker B: Welcome back, everybody, to this week's episode of the DCL Duo podcast, brought to you by my Path Unwinding Travel. And we're gonna skip all the pleasantries for today's bonus show, listener reviews, all that fun stuff. Dive right in to this topic. Sam, I'm gonna throw it over to you to intro the guest and the topic today.
[00:00:53] Speaker C: Yeah. Well, we have talked about rescues off of Disney Cruise Line ships. We have talked about being quarantined on a Disney Cruise Line ship in 2022 when I got Covid on board. This is a topic today that we have talked about sort of as observers, but not as people who have experienced this, which is what happens when you get sick or injured on a cruise ship and you have to be evacuated and what that experience is like from the passenger and family point of view. So we're going to kind of go back almost a year in history on today's show, and we're gonna talk to our guest today, Michelle and Nico. Welcome, Michelle. Welcome.
[00:01:35] Speaker D: Nico. Hi.
[00:01:37] Speaker C: We're excited to have you.
I don't know if I should say I'm excited about today's topic, but I kind of am because it's just an interesting topic that I think, you know, we have been on Disney ships a couple of times where we've had to divert to a different location where we've gotten to. We had to go back to New Orleans early, or we had to go to Lookout Key at one point. And we wanted to talk about that.
But let's start with.
Let's talk about, like, what's your Disney background? You guys live in Southern California, so you're very close to Disneyland. But, Michelle, why don't we start with you? Like, how long you been a Disney fan? Like, your whole life, or is this more new?
[00:02:20] Speaker A: No, it's my whole life. So my nickname is Mickey. Allegedly, it's because I was squeaking as a baby. But my parents don't even call me Michelle. They call me Mouse or Mickey, so. So do all family friends. And so I had no choice but to be a big Disney fan. My mom grew up in Southern California so she was one of the first people to go to Disneyland when it opened. And it was always my favorite thing. It was always expensive. So we didn't get to do it so often.
But when I had kids I was like, I'm getting a pass. And so this guy has been going to Disneyland since he was in utero and is a huge, huge fan. So we love all things. Well, we thought we loved all things Disney, but until we came into the DCL family about a year ago, we didn't know about dvc. We didn't know about any of, you know, adventures by Disney. We didn't know about all of that. Now we're, now our world has expanded.
[00:03:21] Speaker C: I love that. I love that. Nico, how old are you and how do you remember like the first time you went to Disney?
[00:03:28] Speaker D: I don't. And that was like so long ago and had that like Bugs water park in California Adventure. So somebody says, I don't remember it but I'm, I've, I've been going, I know I've been going for a while. I'm 12 and I.
And I've been going a lot. I go a lot normally and I just, I think it's fun. Just. We didn't get to, we were going to go last week to try out the new Millennium Falcon ride. There was a big chemical spill. We didn't get to go. But we would have been able to talk about that if a little bit if we did go.
I have heard good stuff about it.
[00:04:05] Speaker C: Yeah, I'm sure you'll go soon. It's close by so I'm sure you'll get there. But you'll get there before us. I have no question about that.
Well, let's talk about, we wanted to talk about your first cruise, Michelle. I know you booked the Dream. This was about a year ago.
Tell us like about the booking process because I think this was kind of a last minute cruise for you all.
[00:04:28] Speaker A: It was and, and now it was crazy what we did but was about this time last year my mom and I had both had some very stressful times at work and we wanted to do something special and we, we often thought about doing a Disney cruise and by a whim in middle of the night, I go on the Costco's travel website and Costco had the dream cruise. Well, they had other cruises but this one just fit perfectly and it was a good price and so I got all invested and we basically it was, I think it was past the paid in full date and everything. I think we got it less than 60 days out. And so we did lots of last minute planning to do it. And we were going on a dream was five night. Five night Bahamian cruise. So the standard itinerary, which for us was a big deal, we went to both. It was supposed to go to both Lookout and Castaway and Nassau. So. And then right before.
So just. And my mom was. We were all super excited and. Right. Two weeks before the cruise, was it two weeks. My mom fell in her backyard cutting cilantro. We have now banned her from cutting cilantro in the backyard.
[00:05:49] Speaker C: Cilantro is evil, by the way. So there you go.
[00:05:53] Speaker A: Exactly.
And she cut herself in the leg. And she's a Kaiser patient. She never likes to go to the doctor. She's like, well, since we're going, leaving on the cruise, I think that we should go to urgent care. So we go to urgent care. They're like, no, you need to go to the er.
We spend the day in the ER and she gets stitched up and we ask the ER doctor, we're going on a cruise. It wasn't even two weeks. It was five days, six days.
And is that okay or do we need to postpone it? Oh, no, it's fine. She just can't swim.
And, And I asked, can we have prophylactic antibiotics? My mom is in her 80s.
And he said, oh, no, those don't work. We don't do that. We're not. You don't need antibiotics. Head. Yes and yes.
[00:06:39] Speaker C: Head slap. You see, for those not watching the video. I just slapped my head because to me of.
Yeah, like if you're an, if an 80 year old who has a nasty cut that needs stitches, to me, like, of course you would give them prophylactic antibiotics just in case of infection.
[00:06:58] Speaker A: And it was a huge cut. I mean, it was. I'm, I'm holding my fingers out. It's like it was like a foot long.
[00:07:04] Speaker C: Yeah, yeah.
[00:07:05] Speaker A: And she had skin issues and whatever. And we ended up taking her to see a dermatologist right before as well. Said, hey, we're going on a cruise. Can she go, oh, yeah, it's fine.
So we fly out to Florida.
She's tired, but she just can't walk. Well, we have a wheelchair for her.
It's our first cruise, so we're not even silver castaway status. But we had reserved a wheelchair.
And Disney was so wonderful. I mean, you wouldn't know. We, we.
Did we even stop? I don't even think we ever stopped. We went through security they got our magic bands done, we were on the ship and there was no waiting.
Anyway, so that was that part. I'll stop my narrative now.
[00:07:53] Speaker B: Okay, so this was. Sorry you just said it, but remind me what ship this was again. Dream, dream the dream. So again for the listeners, we're gonna kind of skip through some of the normal trip report stuff and kind of get straight to the meat of this topic. And I also wanted to flag like if you're interested in hearing about the perspective of a rescuer on board, you can head over to episode 458. Sam, I cannot believe it's 200 plus episodes since we recorded that show.
But you can hear from. It was Kevin, right, who came on stage?
[00:08:23] Speaker C: Yes, Kevin, who's a coast guard now. He's a coast Guard rescue instructor, but he has been a coast Guard rescue swimmer. And so we talked about from the perspective of the rescuers when they're having to do a ship rescue.
[00:08:38] Speaker A: Right.
[00:08:38] Speaker C: Either through helicopter or ship or something like that.
[00:08:41] Speaker B: Yeah, so. So Michelle, let me ask you this. So you get on board the dream, you're having your cruise. Like when in the sailing did the problem start? Right? Like when, when did.
[00:08:52] Speaker C: Yeah, day two. Okay, so.
So day after embarcation day. So you have enjoy embarcation day. What happens that leads you to go to, you know, ship medical.
[00:09:03] Speaker A: So on the next morning is cast away and we get up early, I get a facial. I had a full cruise. I get up early at 6:30 in the morning facial. My mom's still asleep but she seems fine. So Nico and I go to Castaway, we do the 5K. We're there for a couple of hours but he wants to go back and get on the aqueduct. So we go back and I check on my mom and she says I am really not feeling well. And we're waiting for the medical bay to open. Which was silly because now I know we could have asked them to open.
[00:09:33] Speaker C: Yeah, let me pause you right there. So for those who don't know, you can always call ships medical if it's an emergency there. You can call them through the phone system in your room if you need to. Just like, if you don't know the number, like call guest services first and then they will transfer you. But they always have somebody on call even when the medical center isn't open. So you can get 24 hour care in an emergency situation, even if it's not during sort of. We'll call them regular ship medical business hours. Sorry, continue, Michelle.
[00:10:04] Speaker A: No, that's. That's helpful. And had we known that we would have done it. We didn't. So we waited until they opened, we went down, and they were.
With the exception of the fact that you. It looks like you're on a small medical bay on a ship, we could have been on land. They were so professional. They were so on top of it. The only thing we didn't have to do was wait. They. They took my mom right in. They looked at her. They were, um. The nurse was as professional as he could be. And he's like, this is serious. We need to take care of this right away. And they made my mom feel so comfortable. Even though I was scared to death once he said that they were just on top of it right away.
[00:10:52] Speaker C: Ika, where were you at this time?
[00:10:54] Speaker D: Like, where were deck 11? At the pool.
At least that's where I assume I was.
[00:11:03] Speaker C: Yeah. So you had no idea this was even happening? And mom and grandma are down at the medical center.
[00:11:09] Speaker D: I think it was actually maybe like two or three hours later. She sent me a text about it through the DCL app.
[00:11:17] Speaker A: No, I mean, he knew that's what I was going to do. And he had made a friend the night before.
[00:11:21] Speaker D: He was already well into the shared shared table.
[00:11:26] Speaker A: And so I was like, okay, I know where he is. I know what he's doing. I'll just stay here with her.
And I'm in and out, I think, looking for him. But the nurse looks over her. The doctor does immediately. And then they tell us everything they're doing. They're like, we're contacting our hospital liaison stateside in Washington D.C. we're doing blood work and whatever. And they did. They took her in for X rays.
They did blood work and everything probably within 45 minutes or an hour.
[00:12:00] Speaker C: So they're checking, of course, to figure out like, what the infection or what kind of infection she's got, whether the infection has gotten to bone. I'm not a doctor, but, like, I can figure this stuff out, right? Like, they're trying to figure out if the infection has gotten to reached her bones. Like, they're trying to figure out how serious this infection is. Now. Are you all still at Castaway?
[00:12:18] Speaker B: Yeah. Where's the ship?
[00:12:19] Speaker A: Yeah, the ship is still at Castaway.
[00:12:22] Speaker B: And what's your what? So this is day two. So how long was this cruise and where was your next port stop?
[00:12:29] Speaker A: It was five days and we were going to Nassau the next day.
Subsequently, we did find out that someone had been medevaced off of Castaway that day in a Helicopter as well.
[00:12:41] Speaker D: And we didn't.
[00:12:42] Speaker A: We didn't even know on the ship that this was going on, that the medical people had not told us that they were dealing with another emergency. We only found this out from our.
From our Facebook group afterwards.
[00:12:56] Speaker C: Well, and when you're in the medical center. I've been in the medical center a couple of times, unfortunately, just being sick and stuff. Right.
It's like, it feels empty. Like there's not. It's. It's. It's a. It, like you mentioned, it's like a. It's a small, like, health center. Right. You feel like you're in an urgent care, essentially, but you don't see other people. There's no lines. It's not, you know, there might be one other person in there, but you wouldn't necessarily know that because they're in a patient room and you're in a patient room and you wouldn't see each other. Yeah. So what. What's like, the first indication that, okay, this is more serious than something we can just handle on board? And, like, how long into your visit is this?
[00:13:36] Speaker A: So they were letting us know they had. After they did the X rays and the blood work, they immediately hooked her up to IV antibiotics and were telling us what was going on as it was going in. And they're saying, we're hooking her up to antibiotics.
Were consulting with the people in D.C.
what may be the next step is we will need to take you to Nassau to go to a hospital.
And so there was never any surprise. There was never any. And there wasn't.
I don't know how to explain it, but there wasn't catastrophic in the way they said it. They were very.
They were very transparent, so that I knew how serious it was, but also so that I knew what the next steps were so that I wouldn't be afraid.
And it's. In retrospect, it was hours, but it felt very immediate the whole way.
And they were getting real time answers from the doctors in D.C. they were coming in. There was.
There were experienced nurses, then there was a doctor, then there was another doctor who came and consulted, who was also on the cruise. I mean, we felt so comfortable and confident with the medical care, and that was a surprise. I mean, we didn't expect such competent care, which now, I mean, it was just amazing.
And it really calmed my mom. And then when it ultimately came to, we are going to take the ship to Nassau as fast as possible.
We are going full steam ahead.
And these are the hospitals in Nassau, and this is what you need to expect going in. They were so good. They said, there are these two hospitals in Nassau, or you can ask to be taken back to the United States. These are the options. And they were very honest. And I was like, I don't know. Can you tell me the pros and cons?
[00:15:32] Speaker C: What's your professional recommendation is essentially what you're asking, because you're like, I don't. I have no familiarity with the hospitals in Nassau, but I also don't know how close or how dangerous it is to fly her back to the US or whatever it's going to take to get her back to Florida, presumably.
[00:15:47] Speaker B: Right, Pause here for a second. So what. What, like, what were the options presented and what were the pros and cons that they gave you?
[00:15:54] Speaker A: So the options presented were doctors, Hospital, which was a private hospital in Nassau, a public hospital in Nassau, whose name I can't remember, and getting repatriated to some hospital in Miami.
And so there was the. The pros of being in Nassau were the immediacy.
The, the cons were not American hospitals.
[00:16:27] Speaker E: The.
[00:16:28] Speaker A: The pro of going to Miami was an American hospital. The cons were the time and, and the transport. And because she would have to go in a hot and a helicopter, we couldn't necessarily go. Or I.
Anyway, there were all those issues, and I didn't know what the quality of the hospitals were in Nassau or anything like that. And so they ultimately told me, this is where the crew goes whenever we're sick. This is where the crew goes. This is where we go. This is what we do.
And gave me all that so I could make more of an informed decision.
And.
And they also warned me.
And this was the other issue, was the financial issue. They said, if you go to Nassau, they will ask you for cash up front, and it's substantial. It will probably be about $3,000. So you need to be aware of the fact that that's coming up, too.
So there was that.
I had all of those things that I could consider. And because they said she's stable now, she's on antibiotics, she is not going to die this serious, but as long as she's under care, which she is, she will be okay.
But is it a good idea to transport her back to the US she's not going to get sicker, but you may want to consider that. And that was all part of the calculation.
[00:17:58] Speaker B: Yeah. And so the ship leaves Castaway. Did I assume they didn't leave early? I assume they left, like, kind of on time from Castaway, and then Were you at Nassau later that evening? Or, like, how long did it take to get to Nassau?
[00:18:12] Speaker A: So they left. So we did not leave Castaway early. And I think the decision to go full speed ahead to Nassau wasn't even made until they were.
They weren't going to leave. We didn't leave Castaway early. Everybody got back on the ship, but then they said, we're going to go full speed ahead.
And. And I didn't realize that that really means full speed ahead. So they. The captain announced it to the ship. We were. Nico and I were back in the room at that point packing. But the captain announced it to the whole ship. We have a sick passenger on board. We are going to Nassau much faster than we normally would have.
We're going to be there by 9:20pm and the ship GPS was correct, and we got there at 9:21. And it definitely felt different. It was faster than we'd gone up until then.
And because of where the medical bay is, we could feel the ship moving.
[00:19:05] Speaker C: Yeah, you could really feel it down below, how fast you're going. Yeah. Well, people don't realize how close Castaway really is to Nassau and to Grand Bahama. I mean, they're really an albaco. Right. They're all really close together, like those Bahamian islands.
That doesn't mean it doesn't still take you a couple of hours, you know, at ship speed. But most of the time when you're sailing from one to the other, they're just kind of meandering their way there kind of slowly through the night, like.
[00:19:37] Speaker B: So it's a nice circles at sea. Yes.
[00:19:39] Speaker C: Right.
[00:19:40] Speaker D: So it's a.
[00:19:40] Speaker C: So it's a nice leisurely ride. If they really need to book it to get there, they can get there, yeah, in a couple of hours. So that's really. It's really nice to hear that they announced it, too, just so that people had some awareness of what was going on.
[00:19:56] Speaker B: So I'm curious, so at this point, all right, you know you're going to Nassau, you know you're going to be getting off. So obviously, I'm guessing some members of your party had to head back to staterooms and start packing up. I'm just curious, did Disney offer any assistance with kind of getting you packed up?
[00:20:11] Speaker A: They were amazing. They offered it and I had said, oh, no, we don't need that. They still sent two people from Guest Services to come and help us pack.
And they said, if you need any help, we'll do it. Do you need us to get you anything? Do you need us to take care of your folio. They took care of our folio. They canceled everything. They reimbursed me for everything.
They offered to get us food for main dining. And they went and they got us whatever we wanted from any of the restaurants.
They knee. They. They. Nico wanted to go and buy things in the gift shop. They took him to the gift shop.
They brought us gifts that they provide. They provided. They gave Nico a shirt and ships and all this other stuff.
And they were.
They kept saying there, we can help you pack your suitcases. We can do whatever. And they weren't pushy about it. They were just supportive about it. And. And I'm vacillating between being stressed and crying and being in professional mode, and they rolled with every part of it. And there were two people that were assigned to us, but they gave us the phone number for a third. They gave us their cell phone numbers. They were.
I was even on the ship. They were just so amazing and supportive and understanding, and so I could leave my mom in the medical bay and knew she was. She was. She made friends with the nurses and the doctors. They knew everybody's history, and she was safe and felt and wasn't scared.
And they were there for us. And we. So much so that we knew the name of the two people who were helping us from guest services. It was Tomas and Nisha. And we actually went and found them when we went on our makeup cruise. We found Tomas. Nisha was not on at that time, but, I mean. And they remembered us, and we remembered them. It was just amazing.
[00:22:12] Speaker B: So I'm curious. Let me pause for something, Nico.
What was this experience like for you on the ship before, you know. Yeah. What was.
[00:22:21] Speaker C: Yeah, you know, you have to leave. Like, how are you feeling and what are you experiencing?
[00:22:25] Speaker D: I didn't know really what was, like, fully what was happening. I knew you were kind of.
[00:22:31] Speaker C: Hey, Nico, can you lean in and talk a little louder for us?
[00:22:34] Speaker D: I knew we were kind of, like, getting off the ship and stuff, but I didn't know, like, when, like, how to, like, feel or anything. I was just up on the top deck, just, like, going in the pool. And then, like, I have, like, a message for my mom and I find her, and I was like. And. And I really hid in when I started to pack, and it was, like, great. And it was a really cool experience, like, getting off and, like, seeing all that stuff and getting it, like, beyond that, it was like. It was still kind. That's when, like, sadness kind of kicked in then, too so yeah, his, his,
[00:23:10] Speaker A: they, his friend was traveling also with his mother and grandma and they heard the announcement and they came to our room, the grandma and the son, and gave us a hug goodbye. And we're so worried as if we'd known them for a year. Like it was just the whole ship and it just encouraged everybody, encouraged that kind of behavior. Everybody was so wonderful.
[00:23:35] Speaker C: Yeah. And you had just met them at dinner the night before. Right? You just met them at dinner on embarkation day. Nico had, you know, bonded with their kid. Right. And you all had bonded probably over dinner that first night. And how wonderful is that that they came to check on you and to wish you good luck and all of that.
[00:23:52] Speaker B: But I want to pause here. This is my PSA moment here, which is the reaction that the friend and the mother and the grandmother had. All of you out there listening who are going to get on a Disney Cruise, Line have that reaction in these moments because we have heard about some really just awful stories of people complaining to crew about missing excursions because of
[00:24:13] Speaker C: medical like or fireworks or whatever. Like that's not important.
[00:24:17] Speaker B: I know most of you out there listening will exercise this level of empathy. But like, please be that empathetic because I always say if something was happening to me on board, I would want Disney to do whatever it took to get me to competent medical care. And so if that's happening for somebody else, I expect them to do the same. So just know that your missed excursion could mean the difference between someone getting life saving medical care or not.
And it's, I won't, I won't say that it doesn't stink. Right. I mean it's not fun when your vacation gets interrupted. But know that the interruption for the family experiencing emergency is much greater than any interruption you'll experience. So.
Okay, so I want to ask, so you get, you get to Nassau, what's it like getting off the ship? It's 9:20 at night. I guessing there's no real other ships in port because they all leave, you know, six o' clock in the evening at the latest.
I assume they have an ambulance there ready to, to take you. And I guess we didn't, we didn't figure out which option you chose. It sounds like you maybe.
[00:25:18] Speaker C: I also want to know about what happened with your luggage. Like how does your luggage get off? Yeah, yeah, yeah. Just the mechanics of getting off I'm curious about.
[00:25:27] Speaker A: So we had decided on Doctor's hospital based on, based on the crew telling us that this is where they went. Honestly, that was the Highest recommendation that we had was like, you go there, that's okay, then we will go there.
And. And so that was decided so that because the ambulance had to go with the hospital. So the doctor's hospital ambulance was waiting at the cruise.
And then we had packed up all our luggage. They took it down the same way they would have on debarkation day. And we went out of the side of this ship, which was the place I think we got out when we would get out for Castaway.
And outside waiting for us was the ambulance, was somebody to help Nico and I through customs, was somebody to help us go to our hotel. And some. And somebody with all the paperwork from guest services. So there was Disney personnel who were shore based. There was Disney personnel from the cruise ship and then there were the medical people. So the first thing they did was take my mom, get her customs paperwork done, get everything done. And she went to the hospital and then we stayed. And all I had to do was sign a paper practically. They had my passport, they had all of our passports, they had all of our information. They had already filled everything out. And then they.
The customs person from the Bahamas was. Was brought out from bed to come and handle it. And then the. There was a Disneyland based guy whose job it was to coordinate. They had already gotten us a hotel. They had run it by us to make sure it was okay.
And then we had to. They drove a golf cart with our luggage and us in it. And we went through. Because we had to go through customs, Nico and I. And that was driving through a gate basically at Shoreside. And then we got back to our luggage and then they drove us to this hotel that they had found for us and gave us all the directions, all the instructions to get to the hospital, phone numbers for people to call. We had already gotten a call at that. I had already gotten a call at that point from Disney Medical in Miami or in Orlando, checking on us.
And we dropped our stuff off at the hotel they'd reserved for us. They Disney people brought our luggage in and then we. And then they left and then we took a taxi to the. To the hospital.
[00:28:00] Speaker B: I'll say that tracks our experience. When Sam got Covid like the. We set foot into. They had a car waiting. They did all the custom stuff. As soon as we got in the car, Sam's phone was ringing from somebody in Orlando. And I'll never forget the thing that like hallmarked the Disney service level for me was the first question. It wasn't a speech from them. It wasn't it was just the first question was, how are you doing?
How are you doing? And what can we do for you right now? Like what do you need?
And then it was, you know, the speech of keep your receipts, whatever you need from us, we're going to make this right, you know. And I just like, I, I tell people that story just to understand, like you pay more for a Disney cruise, but what you're paying for a lot of that is paying for service, a level of service that you may not always get from another cruise line. I don't want to speak to the other cruise lines. We've obviously not been on one and had a medical emergency situation. But I will say from talking to others, like, what Disney does in these moments is really a differentiator for people. Even if another cruise line would pay for all of this stuff, help you arrange hotels, not sure that they would be the ones driving you to the hotel, making sure your luggage got off, sending three crew members to help you and your family, you know, across here. So yeah, that, that's, that's really great to hear that, that, that your experience aligns the experience that, that we had.
So it sounds like. So how long did you end up staying in Nassau then with your mom before you were able to head home?
[00:29:27] Speaker D: Four or five days.
[00:29:27] Speaker A: It was five days.
[00:29:29] Speaker B: Five days. Wow. Okay.
[00:29:30] Speaker D: Stayed up the hotel, they gave us for two days.
And then because like we were not doing anything really, we got a, the, a hotel near the Atlantis because we had a aquaventure thing for the go with the dolphins already at the Atlantis from, as an excursion and we, so we missed it obviously, but they reimbursed us for that. But we got a hotel there that got ticket that you get automatically get tickets for the Atlantis. You just have to recheck in every day, forget new things.
And what I would, I would just like walk across the street or like a block or two away and I could go into like the water park and it was really cool because I did that. And she was like, she kept going to, to the like hospital to go check on my grandma and we, and I was able to go do that. And she didn't really have to worry too much about me being boring, bored all day so. Or not having to do anything.
[00:30:29] Speaker C: That's amazing. Honestly, like I would have never thought of that. I think that's really smart, Michelle. Like if he can come and go to Atlantis and you know he's in like sort of an all inclusive day resort, right? And then you can go back and forth between the hospital and the resort and check on him and check on your mom. I mean that, I mean it's a lot, it's a lot on your plate of course. Michelle, but like that, I mean that seems like a, a very good solution for you know what to do. You've got a 12 year old or 11 year old at the time who is going to be otherwise bored just sitting in a hotel or in a hospital.
[00:31:05] Speaker A: And that it was a suggestion from one of the taxi drivers who drove me to the hospital and she suggested the hotel we stayed in which ended up being cheaper than the place where we were staying, even with the Atlanta stuff. And I got to know the Bahamians really well those five days because it couldn't, the hospital was not near any hotel so I had to take a taxi to and from all the time.
And, and so I got to know the taxi drivers and stuff. But that, that was the best solution because I felt awful because I was, I was away from him and his vacation had been ruined and so he ended up having a really good time by himself, but he still ended up having a really good time.
[00:31:52] Speaker E: Are you listening to our show because you want to make the most out of your next vacation. Great news. The fabulous team over at My Path Unwinding Travel can help guide you so you don't miss a thing. Their team of professional travel advisors are caring, knowledgeable and experienced. It's why we use them to book our own travel. My Path Unwinding Travel is an authorized Disney vacation planner which means they are recognized by Disney for their expertise and service. They have sailed on all the Disney ships, including in concierge, visited the theme parks, adventured with Disney, relaxed at Aulani and so much more. Whether it's a Disney cruise, a theme park vacation or adventures by Disney or if you are looking to expand beyond the mouse, My Path Unwinding Travel will elevate your next vacation planning experience. Even if you have already booked, reach out for a complimentary consultation to make your vacation even more magical. Ready to talk to the experts? Head over to mypathunwinding.com DCL Duo or email DCLDuoypathunwinding.com so they know we sent you their way. Thanks My Path Unwinding for sponsoring today's show. Now back to the episode.
[00:32:51] Speaker B: Let's talk for a second about some of the like the financial aspects here because you know like so you had as it sounds like you had travel insurance from talking off air. Did you purchase travel insurance and like walk us through maybe what Disney picked up for you. Like, I'm curious, did you get a bill from the onboard medical center or did Disney just kind of waive the costs there? But talk us through. Like you had the cruise, you had the airfare, you had the hotel, you obviously had incidentals while you're in Nassau. You know, the, I said the airfare, but the flight changes themselves because now you got to go from Nassau back to the U.S.
just walk us through kind of what Disney did or provided and versus what you had to go through travel insurance to get taken care of. And then how that, that process was a travel insurance process easy or was it hard?
[00:33:42] Speaker A: The travel insurance process was a nightmare. And it was. We bought Zurich Travel insurance through Costco because that's who we had bought the cruise with. And Costco was wonderful. The problem was Zurich. That's, I'm very clear of the experiences I had. Disney was great, Costco was great, Zurich was terrible.
And what had happened was Disney did bill us for the care on board, but they gave us all the receipts because they knew we had had travel insurance.
And it was still very reasonable. I mean, I think we were billed for $1,200 for what they did on the cruise, which was. They didn't bill us for the getting there fast. They didn't bill us for any of that. They billed us for the X rays, the blood work, the, in the, the iv. I mean, they saved my mom's life.
And they, the bill was very reasonable.
[00:34:41] Speaker C: And I mean, ultimately she had sepsis. Right. We're talking like, so we're talking life threatening infection, not just she's a little sick.
[00:34:51] Speaker A: Exactly. And it was something that we could not have anticipated at all because we'd been told she was safe to go fine.
[00:34:59] Speaker C: Yeah, exactly. She had it cut, it had been cleaned up, it had been stitched up. She had seen a doctor. She wasn't infected when she, when it happens. So yeah, the infection developed over days following, I'm sure.
[00:35:13] Speaker A: Yeah. And, and, and coincidentally developed on the ship. Like it wasn't.
And so my mom also has Kaiser medical insurance. So what ultimately ended up happening is skipping ahead before I found out is Kaiser paid for all the medical care. They paid for the care on the ship, they paid for the care in the hospital. But I didn't know that at the time I had travel insurance.
So we, I go, we go to the hospital. They tell me by the time I get there, they had admitted my mom. They'd started treating her before I'd even gotten there to pay. I got there they did ask me for $3,000, which I had anticipated.
And then after I knew she was getting care, I contacted, we're talking midnight at this point. I contacted Zurich. And at first they were like, you did the right thing. You let us know. This is what we need you to do. Tell us what's going on, we'll be supportive.
And, and then as I said every step of the way, Disney said, if you need us to help you with anything, get you in touch with anyone, whatever, let us know. And they would check on us multiple times a day.
And then immediately after my mom is admitted, then they ask for another $15,000.
[00:36:32] Speaker B: Oh wow.
[00:36:33] Speaker A: That night.
And I'm, that's a big, that's a
[00:36:38] Speaker C: big dollar amount, like the $3000. I'm not saying $3000 isn't a big dollar amount, but the $3000 was probably less than your total cruise dollars, probably more than your total cruise price. That's where my oof. Like comes from.
[00:36:55] Speaker A: And I was terrified, I mean and, and, but I was terrified about her safety and I didn't in her health. And so I paid it, going, well, I have insurance, I'll get reimbursed.
And I'm talking to the, the travel insurance people throughout and about three days in, two to three days in, they had, the travel insurance people had told me if they ask you for more money, do not pay them.
Tell us first, this is after the initial 18,000, 17,000. And I said, okay, so the three days in they tell me three days in is Thursday or something. So they tell me the doctor says she has to be here through the weekend, you need to pay us another $10,000.
And I had heard from her and I hadn't spoken directly to the doctor yet, but from her and the nurses that they anticipated that she would be released actually on Friday or Saturday to fly back home, that she was on the mend and she would be released. She wasn't staying through the weekend.
And so I tell the hospital I have to call the insurance company first. And the hospital guys on the phone with me saying, I don't know why, you have to ask the insurance company first. And I said, because I have to. And I'm feeling this is all happening in like a 10 minute period during which time I am at the hospital, but they won't let me see my mom. And I don't know if there's a connection between me not paying and not seeing my mom. I didn't know what was going on.
And so I call the insurance company And I had somehow missed an email from Zurich in the interim where they said, your mom has a pre existing condition, we're not paying.
And so I get on the phone with them and I'm talking to somebody else and he says, your mom had a preexisting condition. I said, no, she didn't, she wasn't infected. Before the cruise we were told she was safe, there wasn't a problem, she has a pre existing condition, we're not paying. Good luck. And I went, what are you telling me? They just asked me for $10,000 and now you're saying we're washing our hands of it, we don't care.
And he said she had a pre existing condition. Look at our clauses, we don't cover that.
Goodbye. And this was all, I'm not able to see my mom. I finally get in to see my mom. I am beside myself and terrified.
And then in the interim I make arrangements and call Kaiser.
And the guy from the hospital actually physically came to see me. At this point, I had been let into my mom's room. I didn't know if my not being led into my mom's room had to do with the fact that I wasn't paying them. I didn't know, whatever. But then that guy came and said, I did talk to the doctor. Your mom is not supposed to be here through Monday. You don't need to pay us unless it ends up she's here through Monday.
They backed off. And then I got in touch with Kaiser and Kaiser was super kind and they said she's covered under us, it's fine that she's there, we'll pay for it, take all the documentation, we'll talk to you. Which I didn't trust until I actually had the money in hand stateside. But it was of course, of course.
[00:40:03] Speaker C: I mean in general, like medical insurance can give you run around. So I'm not saying like every person that you talk to is wrong or right or whatever, but it's really hard like in the moment to trust when you've just like give it a check for $18,000.
[00:40:18] Speaker B: But, but the lesson here I think is like recognize you've got kind of like with a Disney cruise, you've got kind of three layers of what I'll call coverage. Right? You've got your existing health insurance. Understand what your existing health insurance does and does not cover before you especially pay attention to like out of network coverage coverage outside the US like those are the things you need to pay attention to with your medical insurance, with the travel insurance Yeah, I mean, like you, you got like, there's almost like we're both lawyers, Sam and I, and like the, the documentary.
[00:40:51] Speaker C: And Michelle is too.
[00:40:52] Speaker B: Yeah, Michelle and Michelle. Like, it's impenetrable, right? I mean, it's impenetrable documentation. I remember the first time we got a travel insurance policy was after Covid.
And there was an insurance provider, we use them, but there was an insurance provider, we use Allianz.
And they were like, oh, we have Covid coverage in our plans. But if you bought the plan in Washington state, Covid wasn't covered. So you had to like really read the rider to figure out which states were actually providing the COVID coverage versus not.
So you got to read that stuff. And then the third layer of coverage is Disney does tend to be generous and what it will help you with or reimburse you for out of the vacation aspect of this.
More like the trip interruption kind of coverage that a travel travel insurance will pay in these circumstances. So you got to know how all of these things interplay.
I will just personally say, and again, there's rules over what we can and can't say about travel insurance because we're not travel insurance agents. But I will say our experience with Allianz has been very good in the cases we need to use it. Now, we've not had to use it for much on the medical side of things because our. Your insurance will pick it up. Or to your point, Michelle, the onboard costs are actually fairly reasonable in terms of what, like they approach what you might copay here in the US for emergency room coverage at times.
And so. But all that to say the Allianz experience we've had has been pretty good. They have an app on the iPhone and we like the times we need to submit something. It's like, here's a copy of the invoice. Here's a quick, you know, explanation for why we needed it. And it's like, usually I get a response back within a day or two of like, like, yep, all looks good. Money's on its way to your account. Thanks for, you know, thanks for submitting your claim kind of thing. So.
So yeah, I think just, you gotta, you gotta understand this stuff and talk to people who are knowledgeable in it, so you make sure you're buying the right things for the right times. I will always advocate though, for having travel insurance because it can supplement whatever existing coverage you have and it will cover things that you, you aren't insured against. What did Disney end up doing in terms of Its compensation for you, Michelle. Like, did they fully refund your cruise? They give you additional cruise credit on top? Like, how did they approach kind of anything that they ended up picking up?
[00:43:02] Speaker A: They didn't. And maybe I should have asked them for that. But the, the ultimately, after months of fighting, the travel insurance company did, but Disney was there and didn't go away until I was reimbursed. They said, if you don't get reimbursed by them, we will see what we can do.
So there was. They were. They were there the whole way.
And I didn't want them.
I mean, because the travel insurance had been so difficult. I really wanted to be compensated by them because I felt that I'd paid them and Disney had taken care of us in so many other ways.
And in. In all the other ways. I mean, they took every charge off of anything I had done on the cruise. They didn't charge us for.
[00:43:49] Speaker D: I think she had like a Rainforest Pass and Stu. And they took off every day. That wasn't like, already passed in years.
[00:43:55] Speaker A: No, they even reimbursed me for what I had used. I mean.
[00:43:58] Speaker C: And you had a facial, you said, and they didn't.
[00:44:00] Speaker D: They.
[00:44:01] Speaker C: So I paid for. Oh, you're facially paid.
[00:44:04] Speaker D: She got reimbursed for the full amount for stuff that had already, like, started it or anything, but most of them out for like, the length of day cruises, like almost a full amount.
[00:44:14] Speaker A: Yeah, they reimbursed all my wi fi that I had paid for. They reimbursed the Rainforest Room. They re. They didn't charge us for any of the canceled excursions.
The only thing I think that I paid for was the facial, and that's because it had already been billed and it's independent to a certain extent.
[00:44:34] Speaker C: Right, right. It's the census, not Disney Cruise Line, technically speaking. And I know that sounds weird, and Disney can reverse, but it's a little bit harder for them. And actually the rainforest. The fact that they reversed that, that tells me they did actually talk to the spa vendor, because that is also through the spa vendor. And so there is. It's a little bit harder for them to reverse spa charges because it has to go through sort of another layer of approval. But that. And they gave you some. I know this sounds weird, but, like, free stuff. I mean, that's kind of nice, right? Like some gifts for.
Oh, the figurines. Yeah. So Nico got to have some when we.
[00:45:16] Speaker D: So when we, like they gave us like a whole set. They gave us set of. Of all the normal characters I think you would find as a plushie in the same thing as a figurine.
And, and they also give a ship and the ship is actually really detailed. We'd see the top death.
Oh, I love that.
[00:45:36] Speaker A: I love that him a shirt. And they gave. They were.
[00:45:42] Speaker B: I don't remember.
[00:45:43] Speaker D: I don't know. But.
[00:45:44] Speaker C: Well, tell us, tell us about the, the flight now. The flight. Wait, did you guys fly all the way to California? I mean you're coming. Going from Nassau and you gotta go home.
Yeah. So are you flying back all the way to California?
[00:45:58] Speaker D: We did Nassau to do for one stop, I think.
[00:46:02] Speaker A: Yeah, we flew all the way from Nassau. It was a flight from NASA to la and we went through Dallas.
[00:46:09] Speaker D: Dallas forwards is like the worst airport. It's the airport, the only airport we want on the Disney Cruise Line. But every single time it's been bad. I think on the way back we got our gate changed five times and our flight time was moved back an hour, an hour and a half too.
[00:46:27] Speaker B: All of our Texas listeners out there, we love you, but we don't like your airport. Sorry.
So you get back to California at this point, I assume your mom is like just fully released into like she can go home and she just got to take some, you know, you didn't need any continuing like, like in hospital care or did she?
[00:46:45] Speaker A: No continuing in hospital care. They released her when she was safe to not be in hospital care. We had, they wanted us to see her doctor immediately when we got back. The hospital in Nassau also checked up on us and she did have to have ongoing medical care because of the infection. But, but the, the, she was safe to go and the in the hospital ended up being wonderful. I do think despite all the financial scares and extortion and all that, we did make the right decision as far as medical care because the doctor was amazing. Like he, he came in from parties to check on my mom. He, he was great. And he was an, he was a surgeon. Like, I don't even know how he got assigned to my mom as a patient, but he, that, that was wonderful. And, and as I said, Disney checked. They called me every single day, even when we got back to la.
[00:47:42] Speaker B: So obviously you had a good experience through a difficult time with Disney, so much so that you decided to book your, your makeup cruise with Disney.
What, Michelle, what advice do you have for people, you know, as they're thinking about booking a cruise, as they're thinking about heading to their next cruise? Like, what tips do you have for people who you never know when These situations are gonna come up.
And so like, what tips do you have heading into the experience to like potentially make it a little easier on folks?
[00:48:16] Speaker A: Well, I think the first one was the one that you guys gave, which is getting, getting reliable travel insurance and researching it. I mean, I think that makes a huge difference.
And we've gotten it ever since just on the cruises from Disney, on other trips from alliance and something. We won't go to Zurich again. But that's one, the other is being prepared for if the worst thing happens.
Just trust. I mean that's, I don't think I'll ever cruise another cruise line. Yes, I didn't have this experience on another cruise line, but I have talked to people and I have seen what Disney did and I trusted them and, and I didn't. And that trust wasn't misplaced and they've been wonderful.
And so I mean, even my mom, who, I mean this was, my mom hadn't been on a cruise. Well, I took her to Alaska 15 years ago, but other than that, my mom, my mom loves ships, but she did it when she was in her 20s and going to live in Europe for a year with my dad. And so, and she did it several times.
And after this experience she was like, I don't know if I ever want to do that again. And we are going on a cruise in August on a Disney cruise and she is going and she's super excited about it. So.
And she said if Disney hadn't treated me so well, I don't think I'd ever do this again.
So I think that just planning for the eventualities and knowing what you're knowing going in, obviously if you do have something that is a problem, if you have a chronic illness or if something like this happens, maybe you want to postpone your cruise. And if you have a chronic illness, just know that you know the options are there and know to be as safe as possible. But also be aware that there is first class medical care available to you on the ship. And that's the same thing. If, if you go on a, a cruise and you don't have any chronic conditions or something happens and an emergency happens on the ship, trust that they will take care of you.
[00:50:27] Speaker B: I'll also give this tip because I, we, we did this one time and I can't remember why we did it. But like Sam had had something, something had happened to you. Sam and I remember us sort of being like, should we take the trip? Should we not take the trip? I don't remember if it was A cruise or not. And similar to your story, Michelle, like the doctors, I mean, you could take the trip and probably be fine, you know, kind of thing. And I was like, if my wife decided not to take this trip, would you support that decision? And the doctor was like, sure. I'm like, great. Can you give me a note to the effect that in your medical opinion her decision not to take the trip is supported. So I have that documentation in hand and now as I, as I look to cancel or move the trip, I have that in hand to take to the insurance company and say, look, the doctor said in his medical opinion and he supports the decision not to travel, right. And like that unlocked the ability then for the insurance company to come in and say, okay, you're right, like we'll help you with the, the added costs and expenses here of moving your, your trip or canceling your trip. So I was just sort of like, you know this, rely on medical expertise, but if you're on the fence, like sometimes just having a frank conversation with them about this aspect of it, I think can, can help.
[00:51:35] Speaker C: So yeah, I want to add another actually two tips.
One is travel with a passport. People travel with a passport like that. That made Michelle, I mean, I don't know what the experience would have been without the passport, but I'm sure it would have been more difficult because you were going, you were getting off in the Bahamas instead of getting off in the U.S. and so, you know, that's a really important consideration for like flying home, all that kind of stuff. So I know that there are people out there who don't, you know, who travel with birth certificates because you can on most closed loop cruises coming from the US to going to like the Bahamas and the Caribbean, that sort of a thing. But I really highly recommend traveling with a passport.
The other thing that I've got to say is having a credit card that has a decent limit on it because you know, one of the like many people do not have $10,000 in cash, $15,000 in cash, $20,000 in cash in their, obviously in the end Michelle got reimbursed through, you know, through the medical insurance. But and hopefully if something like this happens to you, you have good enough medical insurance or good enough travel insurance that you'll ultimately get reimbursed. But you know, medical care is expensive. It's expensive in the US it's expensive in the Bahamas. Frankly, it was a lot cheaper in the Bahamas than you would have spent in the US if you hadn't had, you know, if you're paying cash in the US you'd pay a lot more than the, you know, $18,000. But yeah, I mean, when you think about it, like, if you had to do it and put that on a credit card, if you got a credit card that only has a $5,000 limit, you're going to be kind of in. You're going to be in a real bind at that point.
[00:53:19] Speaker A: So that's really good advice because I forgot that part of the story. I.
I should have probably put it on an AMEX card because they would have helped me with the insurance. And I didn't think about that at the time.
[00:53:33] Speaker C: But that's great advice. That's great advice, Michelle. I didn't think of that piece.
[00:53:37] Speaker B: I will flag outside the U.S. amex is not as widely accepted as it is in the US So.
[00:53:42] Speaker C: Yeah, it just depends where you are.
[00:53:44] Speaker A: Yeah.
[00:53:44] Speaker B: Yeah, that's.
[00:53:46] Speaker A: That's true. I hadn't thought.
[00:53:47] Speaker C: I bet a hospital take it, though. I bet every. I bet the hospitals take everything.
[00:53:51] Speaker B: They'll take Bitcoin if they have to. Yeah.
[00:53:55] Speaker A: I did have a credit card that I just opened, a Disney card, and so I had a huge limit. And that was the only reason that didn't terrify me. It was not like I had that money in the bank, because I didn't. So I'd spent it on Disney cruise. But anyway.
[00:54:11] Speaker B: So, Michelle, is the August sailing, the makeup sailing, or did you do a sailing in between as a makeup sailing?
[00:54:15] Speaker D: Oh, we did a sailing actually at September of last year. So this one was in June, like mid June. This one is, like mid September. I did miss a week of school, so it was. It was. It was kind of worth it, though. It was worth it.
[00:54:31] Speaker C: Yeah. Hashtag worth it. I love that.
[00:54:35] Speaker D: Amazing. I was, like, really excited to go on a new one. Like, the second I was. I was just, like, waiting. We were. Because it was. Because I'm waiting for one for my birthday this year. That's what we're doing in August. And I had a choice between going on the Treasure, which is what we're going to do, or going on the Destiny in October for a Helen of the High Sea sailing. That one I don't think was. I think that might have been Bahamas or what was also Caribbean. Oh, no, that was. That was the same cruise, same itinerary, but I didn't know anything about the Destiny yet, so I chose the Treasure and we booked the Treasure and we knew about. Then we found out about the Destiny and I thought it was even cooler, but I mean, the Treasure is like also the newest ship too. So it's going to be. And it has mostly same things and the things that I was like, really excited for, like the newer stuff, like the things that were like, more newer were all like, for kids. So it was like something that we like, I wasn't really missing out on and, but on this like, new ship, I'm going, we're going to. On this like, new cruise we went on, we had like a bus. Unfortunately, we didn't have any like, like any shared table at all. So we didn't get to meet anyone new really. Like, I tried going to Edge. I just don't really enjoy as much not knowing anybody there already. So just. Yeah, but having like, good servers is amazing. And just I, I like, and I like having them to talk to sometimes is great. And having them like always knowing something like what you're going to do and stuff like that is amazing.
[00:56:15] Speaker B: Look, the Treasure is a fantastic ship. So like, I, I, it's between the Treasure and the Destiny. It's like a dead heat.
[00:56:21] Speaker C: You can't go wrong. Well, and the Treasure, you get two more days on. It's a longer cruise. Right. So I don't, I don't think that's a wrong decision whatsoever. And I agree with you, Nico. There's a lot of the new things that are on the Destiny are actually adult only. And so I think the Treasure is an amazing, amazing choice. I want to comment. Before we started recording, Nico showed me the, the screensaver on his phone and it's him with his favorite, his server from the, their last cruise. And so I love that, I love that you made such a great connection with your serv. I love that you had a wonderful makeup cruise. It's a. There, there he is. Yeah.
[00:57:01] Speaker B: So, so the August sailing that you've got coming up is where, where, where are you headed on that one?
[00:57:07] Speaker D: So that's the Caribbean again. We're, It's. I think it was the same as the Destiny.
[00:57:11] Speaker A: We're doing that, but it's not again. So the, the makeup cruise was a dream. It was the exact same, it was the exact same itinerary. And that was last September.
And then the birthday cruise is the Treasure Western Caribbean.
[00:57:26] Speaker D: And this we're trying to, we're trying Veranda, which we did ocean view last time, so trying Veranda and I, I wanted to try one, but we didn't get those like huge veranda ones we got. We did get a Deck 11 room.
[00:57:41] Speaker B: So nice.
[00:57:42] Speaker D: Pretty happy about that.
[00:57:44] Speaker C: So awesome. I bet it's going to be an amazing cruise.
[00:57:47] Speaker D: Yeah, yeah, yeah.
[00:57:48] Speaker B: Michelle, anything that we missed that you wanted to be sure to share about this experience before we kind of wind down here?
[00:57:55] Speaker A: No, I think that you guys covered the. The things that were the most important that I missed. I mean, I think that it's just.
Just having a passport. I didn't even think about that because it was so. It was seamless because we had the passports and travel insurance and checking your medical care because as. As my. I'm not on Kaiser. My mom is. So I don't even know what my coverage would be or Nico's. But my mom, when. We now know Kaiser covers when you. Because there are no Kaiser hospitals abroad, so they cover when you travel. But that. That's a really good thing to know, to have because.
And also actually what I did learn, both between that happening and planning the cruise for my mom this year is getting mobility assistance for the older people in Europe.
[00:58:47] Speaker B: And one last question I meant to ask was, how was Costco throughout this experience?
Did you need them to help with anything and how was that?
[00:58:57] Speaker A: So I did contact them after the fact and they were more than willing to help. They were very understanding.
And I didn't end up using their help with Zurich, but I had gotten them on board in case it was necessary.
[00:59:14] Speaker B: That makes sense.
[00:59:15] Speaker C: One thing.
[00:59:16] Speaker B: Yeah, go ahead, Nico.
[00:59:18] Speaker D: If something like this is happening, like, try to do as many like of the things you want to do before you get off. Because I would have been more on the aqua deck. Aqua who were like later. So it's like the one thing where they were part of the.
[00:59:32] Speaker C: To people.
[00:59:33] Speaker D: But I still, I would like do like the game shows or go to the theater or something. Whatever you're like, you wanted to do, like, do it now or even go get the pool deck chicken tenders, which I still think are the best in the world.
[00:59:45] Speaker C: The best chicken tenders. Life changing chicken tenders. That's right, Nico, you got it. Great advice.
[00:59:51] Speaker D: Are just the best.
[00:59:52] Speaker C: Yeah, great. That's great advice. Like we always tell people, prioritize what's most important to you and whether that's doing that on day one or day two. Right. Like just prioritize whatever's most important to you. You never know what the future may bring.
[01:00:08] Speaker B: And life changing comfort food from the pool deck in these moments is never a bad idea.
[01:00:12] Speaker C: Exactly. Yeah, exactly.
[01:00:14] Speaker B: So, Michelle, I think we'll wrap up here. I just want to say thank you to you and to Nico for coming on and sharing this fairly traumatic experience that your family had on the ship. But I think it's really great to hear from someone who's gone through that experience and the tips that you provided and also for folks to help understand what they can expect in these moments.
So just, just thank you to you for sharing this with everyone out there. We really, really appreciate it.
[01:00:39] Speaker A: Well, and thank you guys for what you do because I wouldn't have known anything about dcl I think without you guys. So we love you. So thank you.
[01:00:47] Speaker D: Yeah, she is, I'm not too into podcast but she has like, like every time like for like the past weeks or like months and before the other cruise I get into the car, I just hear like like your guys's podcast.
[01:01:01] Speaker C: Our voices I love so you know our voices already Nico days whenever was
[01:01:06] Speaker D: last on and I just hear like, like, like you guys on one of your episodes.
[01:01:11] Speaker A: Well, we love that you're my secrets out now.
[01:01:15] Speaker C: Well, thank, thank you both for listening. We very much appreciate it.
[01:01:24] Speaker E: Well thanks everyone, everyone out there for listening this week. We really, really appreciate it. Be sure to subscribe to the podcast. You can keep getting great content from us every week. In fact twice a week we publish shows. So be sure to hit the subscribe button to get all of those great episodes. And if you want to watch us alive, we have a live show now every week, Monday nights, 5:30pm Pacific, 8:30pm Eastern over on YouTube.com DCLDUO so be sure to head over and check that out. If you want help support the show, be sure to hit those five stars stars on Apple podcasts. And if you leave us a written review, a five star written review, we will read it at the top of one of our main episodes. So please head over there and hit those five stars. Of course you can also help support the show by supporting our fabulous show sponsor My Path Unwinding Travel. You want to book your next Disney vacation? Head over to mypathunwinding.com forward/dclduo or email them at DCLDUO mypathunwinding.com so they know we sent you their way. If you've got questions or you'd like to come connect with us, the best way to do that is to head over to DCLDuo.com it's got links to all of our things, full catalog of the podcast episodes including a searchable catalog for the podcast links off to our vlog, a link to our Etsy store. We sell some fun fan inspired magnets link to our Patreon if you'd like to help directly support the show each and every month. Just head over to the website or patreon.com DCLDUO also has a way for you to sign up for our substack newsletter that we're hoping to start with. Really pumping out monthly here at least, and a few blog articles that we've written. So DC duo.com is the best way to connect with us. You can also of course email
[email protected] or reach out to us on our voicemail line at 402-413-5590. That's 402-413-5590. The DCL Duo podcast is not affiliated with Disney Cruise Line, the Disney Company or the Disney Family of theme parks. The views expressed on the show are solely those of the individuals on the podcast and in no way reflective views the Disney Company or Disney Cruise Line. If you have questions about a Disney Cruise or Disney Vacation, please contact the great folks over at My Path Unwinding Travel or Disney directly or your own travel agent. Thanks again for listening and we'll see you next time for another fabulous adventure with the DCL Duo.
[01:03:33] Speaker C: Sam.
